Your Basket is Empty
Online
We hope that you are happy with your purchase. However, if you are not then please let us know within 14 days of receipt; if you return the item to us in its original condition within 28 days of receipt we will be happy to give you a refund. When returning items we recommend that you ask your Post Office for a proof of posting (available free of charge). Refunds will be issued within 14 days of receipt of the returned goods.
Perishable goods such as food cannot be returned.
Print on Demand custom prints are made to order and cannot be returned.
Returns should be sent to:
Shop Orders
Royal Ballet and Opera
Bow Street
London WC2E 9DD
Return postage charges are non-refundable unless your order was faulty or incorrect.
If your order arrives damaged or has a fault please contact us by email at shop@rbo.org.uk so we can arrange a replacement, or return the item to us for a refund.
Online
We only replace items if they are defective or damaged. If you need to exchange an item please send us an email at shop@rbo.org.uk and send your item to:
Shop Orders
Royal Ballet and Opera
Bow Street
London, WC2E 9DD
In Store
We will be happy to exchange unused purchases returned in prefect condition with a valid receipt within 28 days.
All Custom orders are fulfilled by King and McGaw and Teemill. Prints and custom t-shirts are made to order and cannot be returned.